Acura of Peoria

" Buying at your dealership was a pleasant experience."

Thanks for your assistance today. The Honda really drove nice on the way home.I topped off the tank before leaving Phoenix and filled up when we got home and calculated 33.4 mpg, despite having accidentally run the A/C almost the entire drive home.  I'm so use to seeing that green light for AC that I missed that it was on.
  Buying at your dealership was a pleasant experience.
Thanks again,

Bill B. November 20, 2009,

"Always Very Professional"

The salespeople are excellent and would get fives all around. Vince Hancock the service technician is always very professional and has great customer service.

Richard D.,May 7, 2009

"We are now proud owners of a second Acura"

Good evening, Noah and thanks for your follow up email. I brought my '06 TL in for service this a.m. and after dropping it off my wife and I met first with Brijen Dave and then with Ben Quail. Ben did a fantastic job of walking us through the many features of the '09 MDX Tech. Both he and Brijen worked with us to close the sale and we are now proud owners of a second Acura product (I bought the TL from your dealership 2 years ago). We closed things out with Shaliqua McCoy who was very professional and personable. She happens to be a grad of St John's University in Jamaica, Queens as am I. Your team did a great job today and we will recommend Acura of Peoria to our friends and colleagues.

Sincerely

John,May 2, 2009

"...Proactive, Efficient, Very Patient, Knowledgeable..."

I'd like to express my appreciation for a pleasant experiance during my recent car purchase. Your staff, from the top down to the detailer, performed quickly and efficiently.

A great deal of my experience was with your excellent sales person Bill Adams. Proactive, efficient, very patient, knowledgeable. I would recomment him (and Acura of Peoria) to anyone in the market for an auto.

thank you

Carlisle D.,April 25th, 2009

" customer service has been incredible"

"We have bought several cars over the last 20 years, but from beginning to end, this has definitely been the best experience we have ever had. Your customer service has been incredible, even when there was a problem with new wheels that we purchased (which was due to a miscommunication on our part as well). You quickly resolved the problem and gave us the wheels that we wanted. I have already recommended your dealership to friends and will continue to do so in the future."

Steven, April 25, 2009

"I recently recommended ... a family member"

I recently recommended that a family member contact Cejay Sommer at Acura of Peoria the next time he needs car maintenance or service. He is quite picky about the care his car receives and I know he will be satisfied.

Meryl,

"Why Acura of Peoria Won Me!"

It's nice to know that with anything you have pride of ownership in is well regarded by the people you trust to maintain and take care of that investment with the same esteem that you yourself would. When I brought my baby in for an oil change and it failed the battery test, I would have been surprised if I had to purchase a new battery. Instead, my service adviser took the few extra moments to look up my history and found that the battery was under warranty and replaced it no charge and lickity split! I left feeling not only thrilled but confident with trust and as if I had won something - I did ! That's why Acura of Peoria won me!

Destin,

"Thank you so much!!!"

I wanted to express to you how thankful I am that I bought my car with you, I understand why Peoria is the number 1 store! Your professionalism and easy going nature made the car purchase non stressful and a pleasant experience. Everyone should feel that way when they make such a large purchase. You wanted my business and you earned it! I will tell my friends who to see when they are looking for a new car!! Thank you so much!!!

Coleen,

"Thanks for a pleasant experience"

"Your salesman, Dave Maritn, was extremely helpful. He even arranged to have a competitive car, which I was also considering, available to me for a test drive. If I buy an Acura, you are the first ones I would consider dealing with. Thanks for a pleasant experience."

Emil,

" I love the car"

"Dave and Brijen were great.. They really worked hard to earn my business. I love the car and look farward to doing business in the future."

Chance M.,

"What a welcome gift that is!"

I wanted to tell you what an asset Mitch is to your team. My husband's car (2000 Acura TL) had always been serviced at Scottsdale Acura, but since we purchased my 2005 TL at your dealership ... and since you're now so conveniently located, we thought we'd have his 75,000 mile service done at your Peoria location. One of the most impressive elements of business today is a business representative really listening to a customer. It's exactly what is responsible for the kind of old-fashioned loyalty that makes some businesses fare much better than others. Sadly, that sort of customer service appears to be scarce these days. But at Acura of Peoria, Mitch has brought it back. Listening to what the customer wants and then delivering it seems to be his way of doing business. What a welcome gift that is! Kudos to you for having Mitch on your team.

Sherry,

"Second MDX. Very pleased with the product."

$testimony.content.getText($locale)

Lorainne,

"Everything was smooth and perfect! Loves the new dealership. Very satisified."

$testimony.content.getText($locale)

Antonio,

"The dealership did a great job."

$testimony.content.getText($locale)

Jenny,

"A pleasant purchase experience."

$testimony.content.getText($locale)

Carol,

"Was very satisified."

$testimony.content.getText($locale)

Mike,

"Cody Jeffers did a great job in assisting us with our purchase. I will definitely recommend to friends.."

$testimony.content.getText($locale)

Patty,

" I (we) are loving the new MDX"

Brian; I (we) are loving the new MDX. The sound system is so nice that my husband and I sat in the driveway listening to music for about an hour the night we got the car. It drives great. It was a pleasure working with you and your 'team' at Acura Peoria. Thanks again for all the time you spent with me being sure that I was happy with my purchase decision

Cheryl Shoush,

"a well run organization"

As a business executive for many years, I view this type of communication as a characteristic of a well run organization. I am happy to report that I received an e-mail contact and then personal call from your employee Shaliqua McCoy and I am currently in the process of purchasing a 2004 Infiniti G-35 from your dealership

Dennis B.,

" I will definitely come back"

My opinion of Acura of Peoria has changed significantly since the tent sale, I love the Accord everything was perfect at first I thought there might be a transmission problem but Dave had a tech look at it and he said it was fine. I know I am not the typical "high profile client" that your probably used to dealing with but your sales team sure does make me feel like one and I think that is hard to find at a dealership. I definitely think having that a dealer you know you can trust and expect the best from is worth driving almost an hour to and that is about how far I am from you. I was telling the story of the situation to the president of the company I work for and found out that he actually buys his Acura's from you. He said he has had nothing but good experiences with you and will be coming back when it is time for a new car. He said "they are a good outfit" and will take care of you" if he told me that after coming back from the tent sale I would not have but now I definitely do. My point is, that this has been such a great turn around that I will definitely recommend my family, friends, and co-workers to see you when they are in the market for a car. I will definitely come back as well when it’s time for me to get a new car.

Matt L.,

"helpful and informative, stayed politely in touch"

Mr. Woods: The purpose of this letter is to commend your company on the fine services rendered to us by one of your client advisors, Erick Munoz. We recently worked with Erick in considering the purchase of an Acura TL. It is obviously a fine car but we decided eventually to go with a Honda Accord as our most cost-effective choice. It was not an easy decision. What we want you to understand is that if we had ultimately decided on an Acura we would have bought it from Erick, assuming of course our ability to come to reasonable terms with your company. He immediately sensed the most effective approach to us, was helpful and informative, stayed politely in touch and never overstepped the bounds of how we were willing to proceed. Could he have sold us an Acura no matter what? No, neither before we evaluated our options (because we insisted on understanding our choices before rushing into a purchase) nor after we made a personal choice based on our needs as we finally determined them. But that is not because of any fault of Erick's. It is because of how we approached making our choice. If we know of friends are who are in the market for an Acura, you can be confident that we will send them to Erick.

Al B.,