"Very Pleased"

I want you to know that I am very pleased with the quality of service your company provides. I sincerely appreciate your responsiveness and the way you conduct business. I have recommended Acura of Peoria to others because of my satisfaction with your service. I look forward to doing business with you for years to come.

Debra S.

"A Very Sincere Thank You"

Dear Mr. Meewes,

 We purchased a new Acura MDX form your dealership on December 17, 2010 and wish to express our satisfaction with our purchase and the outstanding personnel we had the pleasure of dealing with that day and during subsequent visits.

Jorge "George" Gomez met us as soon as we drove in to park our car in front of the building. From then until we purchased the car, he was the most pleasant, in-pushy, genuine salesman we have ever dealt with in our fifty years of purchasing cars. George is an enormous asset to your company and we will highly recommend him to our friends. We do not know why we chose to drive to Peoria to purchase a car, but the hidden reason must have been George because he is awesome in how he deals with customers.

When it came to handling the paperwork, we worked with Michael, who on our return visit, we learned is your son. You can be so proud of him! He was most pleasant, very personal and knew his job well.

We have driven Acuras since the early nineties, the first one being a Legend. Our 2002 MDX was an absolute favorite and a most serviceable automobile. We wish to do a great deal of road traveling in the near future so it was time to upgrade. We returned to buy another MDX. We are so pleased with our purchase, even though it may take us years to understand all the computer driven accessories!! We are now on a learning curve, but George has offered to help us when we become too confused; a very nice gesture on his part. We may need to take him up on his offer! We also encountered your service department for a couple of purchases and those employees were very friendly and courteous also.

We want you to know how much we appreciate the people you employ and the service you offer. You are all to be commended. You have the best! We would like to send a very sincere thank you to everyone.

Nan & Bill G.

"Consummate Professional"

Dear Rick,
 
I am writing you to say thank you for employing Chuck Mirenda.
 
I first communicated with Chuck through the Internet sales mechanism at Acura of Peoria. Chuck was the consummate professional. His patience, and honesty was fantastic. I am not a very good car buying individual - in that Dealership are like going to the dentist. My attitude towards the aspect of car dealerships has changed because of in individuals such as Chuck.
 
The whole team that I interacted with at your dealership was very good, caring and professional.
 
My hats off to your team, especially Chuck-in taking the time to assist my wife in understanding the "tech package" of our new RL.
 
Sincerely,
 
Mike and Sophie P

Mike & Sophie P.

"Happy New Year!"

Dear Mr. Meewes,
As a consumer, I want to bring to your attention the salesperson Jesica Reaveley, Manager Mr. Ben Quail, Service Advisor Joe Monaco ? exhibited the most professional, courtesy and genuine willingness to help. Their help made me a customer for life. I will recommend my family and friends to your dealership.

Very Truly Yours,

Jenifer M.
P.S. Happy New Year!

Jenifer M.

"Best Experience"

My recent new car purchase, which was my 9th new car purchase in 13 years, was in fact the best experience I have had to date.  I had previously purchased a 2008 TL from Tracy, which was an equally wonderful process and solidified my customer loyalty to Acura of Peoria.
 
I would like to take a moment to express how refreshing it has been to deal with such a professional, honest, and competent sales person.  At no point did Tracy give me the impression or lead me to feel that I was being mislead or possibly taken advantage of.  He was a straight-shooter from the beginning, which is always greatly appreciated.

Unfortunately, all too often car sales professionals reinforce a negative stereotype.  However, Tracy, as well as the entire Acura of Peoria team, disprove those preconceived notions and truly deliver a quality experience.  I will of course share my car purchasing experience with friends and family and look forward to purchasing any future vehicles from Tracy.

Nicky D.

"Very Good Experience"

Jessica, my salesperson, made sure that I was able to enjoy the vehicle by explaining all the features to me. The manager, Patrick, was very willing to work with me and helpful. I had a very good experience overall and I am glad that I purchased my vehicle from Acura of Peoria.

P. Lamb, 08/04/2010

"Personable & Knowledgeable"

My salesperson Sara Frey was extremely personable, knowledgeable and resourceful in answering my questions. No questions I asked were too big or too small and she was sensitive to my needs. She took me on as many test drives as I wanted until I got what I wanted. She deliberately tried to find me the vehicle I wanted. Sara went over the settings extremely well.  The finance manager Mike was extremely kind and personable. He was very good at his job and did not abuse any extra time.  He stayed right on the task.

N. Cheever 7/27/2010

"Treated With Respect"

I have had bought several vehicles from this dealer over the last 4 years. Whether buying a brand new TSX or a used MDX, I have always been treated with respect and will not do business with any other dealership in town. Brijen has been great to work with on 3 different occasions and is always willing to go the extra mile to get you what you want. I would highly recommend this dealership to anyone who is looking for a new Acura or even a preowned vehicle!

K. T. Plakson 7/29/10

"Most Helpful Dealer"

Sam Law, our salesperson, was helpful, knowledgeable and professional .Everyone was professional, courteous and  and made the experience great , including the General Manager Mr. Brijen Dave.  The financial adviser was a five. I would purchase at the dealer again and will recommend it too.  We drove all the way from Tuscon to buy this car because Acura of Peoria was the most helpful dealer over the internet and phone.

K. Likes, 7/26/2010

"Always Very Professional"

The salespeople are excellent and would get fives all around. Vince Hancock the service technician is always very professional and has great customer service.

Richard D.,May 7, 2009

"Fabulous!"

CLIENT STATED HIS SALESPERSON CALEB DID A FABULOUS JOB AND WAS GREAT WHILE GIVING PERSONAL ATTENTION. HE WAS VERY FRIENDLY AND WAS NOT PUSHY. HE SAID HE WAS ABLE TO COMPLETE THE PAPERWORK IN AN HOUR WHEN HE EXPECTED IT TO TAKE TWO AND A HALF HOURS.

C. Tennant,07/05/2010

"Courteous!"

Thanks for your great courteous and professional service. You made purchasing a vehicle a great experience.

K. Likes,07/13/2010

"Huge Thank You"

On Friday, I had a dead battery.  I called the dealership and explained the situation to you.  Immediately, you told me that my battery was still covered under the manufacturer's warranty and to bring it in.  Once my husband arrived home to jump-start my car, I headed to the dealership.  Once I arrived, you greeted me and told me that you would take care of everything.  I was out the door within 20 minutes.  My mother passed away last Tuesday and I had a family function to attend that evening.  I can't tell you how much I appreciated your quick response and courteous attitude.  After an extremely difficult week, a dead battery was the last thing that I needed to deal with.  I wanted to take the time to extend a HUGE thank you for making the process quick and easy.

 Best Regards, 

Kim H.

"Great To Work With"

Doug Randall was great to work with.  Brijen the Sales Manager was really great to work with and it was the 6th car from Acura of Peoria and we live in Scottsdale.

A. Bradley 6/29/2010

"Helpful"

General Sales Manager Brijen Dave was really helpful. He came in late to the deal but he has been following up and making sure everything has been taken care of. The Customer Service Director Elizabeth Rucys did what she was supposed to do and followed up and was very helpful.

W. Clark 6/28/2010

"Knowledgeable"

Salesperson Sam was very knowledgeable about the product. He said the service manager, Vince, was very helpful and did everything quickly.

D. Vanschaick 6/06/2010

"Nice and Helpful"

The sales manager was very nice and helpful . He sped things along and helped out.

S. Strawhun 6/05/2010

"Very Good"

Michael, the person who did the financing, was very good as well as Brijen, the sales manager.

I. Ciani 6/12/2010

"Great Leadership"

The General Sales Manage Brijen Dave and Sales Manager Ben Quail was personable and attentive and showed great leadership.

J. Foltz 6/18/2010

"Smoothest Transaction"

Everyone was great and very nice. He said when he entered the dealer, the Sales Manager came up to say hello and he thought that was very nice. The one was the smoothest transaction he has ever had while purchasing a vehicle.

M. Fauslisi 6/15/2010

"Great Service!"

THE GENERAL MGR BRIGEN WAS GREAT. CLIENT STATED HIS WHOLE FAMILY PURCHASES THEIR VEHICLES FROM THIS DLR. WE DRIVE ALL THE WAY FROM CHANDLER TO PEORIA BECAUSE OF THE SERVICE WE GET FROM ACURA OF PEORIA.

Mark S

"Thank you so very much"

I would like to say THANK YOU SO VERY MUCH for your speedy response to my April 15, 2010 letter. I know Acura is a professional dealership that cares about their customers, but I never imagined that Acura and its staff would respond in such a generous manner and in such a timely manner.
From the day your office received my letter, within two days my vehicle was in your shop being repaired. Vince Hancock, my service adviser is also to be highly commended. He was very helpful when I brought my vehicle in and called me regularly to keep me updated on the status of my vehicle while it  was being repaired. I was provided a loaner for over a week and when I got my vehicle back it had been washed and looked great.
I have dealt with other dealerships in the past that were high-end, most recently BMW, I liked my BMW- but I LOVE my MDX. In addition, the service and response I received from your dealership does not even compare to BMW. Acura is TOP OF THE LINE when it comes to customer service, customer satisfaction and a great vehicle. You took my concerns seriously and acted swiftly to ensure my satisfaction. Acura has surpassed my expectations and I cannot tell you how happy I am to own my MDX. I know I previously told you that I loved my vehicle and willl definately remain a repeat customer-- however I can tell you that without a doubt you guys are AWESOME and I will always own ab Acura!
Once again thank you and Vince for your efforts, no other dealership has been as good to me as Acura.

Maria L. G.

"Nice Salespeople"

Jorge was very nice. Sales Manager Ben was nice as well.

Joseph G. April 27, 2010

"Friendly and Helpful"

Brijen was really good with the lease numbers, everyone at the dealership was very friendly and helpful.

Jennifer M. April 23, 2010

"Salesperson and Service Department"

Everyone was outstanding and worked well with me. The finance person was outstanding including the service department. The salesperson, the service department and someone else contacted me.

Ruth W. may 1, 2010

"Most Helpul Dealer"

Sam Law, our salesperson, was helpful, knowledgeable and professional. Everyone was professional, courteous and made the experience good; including the General Manager Mr. Dave. The financial adviser was a five.  I would purchase at the dealer again and will recommend them too. We drove all the way from Tuscon to buy this car because Acura of Peoria was the most helpful dealer over the internet and phone.

Likes, K 7/26/2010

"We are now proud owners of a second Acura"

Good evening, Noah and thanks for your follow up email. I brought my '06 TL in for service this a.m. and after dropping it off my wife and I met first with Brijen Dave and then with Ben Quail. Ben did a fantastic job of walking us through the many features of the '09 MDX Tech. Both he and Brijen worked with us to close the sale and we are now proud owners of a second Acura product (I bought the TL from your dealership 2 years ago). We closed things out with Shaliqua McCoy who was very professional and personable. She happens to be a grad of St John's University in Jamaica, Queens as am I. Your team did a great job today and we will recommend Acura of Peoria to our friends and colleagues.

Sincerely

John,May 2, 2009

"...Proactive, Efficient, Very Patient, Knowledgeable..."

I'd like to express my appreciation for a pleasant experiance during my recent car purchase. Your staff, from the top down to the detailer, performed quickly and efficiently.

A great deal of my experience was with your excellent sales person Bill Adams. Proactive, efficient, very patient, knowledgeable. I would recomment him (and Acura of Peoria) to anyone in the market for an auto.

thank you

Carlisle D.,April 25th, 2009

" customer service has been incredible"

"We have bought several cars over the last 20 years, but from beginning to end, this has definitely been the best experience we have ever had. Your customer service has been incredible, even when there was a problem with new wheels that we purchased (which was due to a miscommunication on our part as well). You quickly resolved the problem and gave us the wheels that we wanted. I have already recommended your dealership to friends and will continue to do so in the future."

Steven, April 25, 2009

"I recently recommended ... a family member"

I recently recommended that a family member contact Cejay Sommer at Acura of Peoria the next time he needs car maintenance or service. He is quite picky about the care his car receives and I know he will be satisfied.

Meryl,

"Why Acura of Peoria Won Me!"

It's nice to know that with anything you have pride of ownership in is well regarded by the people you trust to maintain and take care of that investment with the same esteem that you yourself would. When I brought my baby in for an oil change and it failed the battery test, I would have been surprised if I had to purchase a new battery. Instead, my service adviser took the few extra moments to look up my history and found that the battery was under warranty and replaced it no charge and lickity split! I left feeling not only thrilled but confident with trust and as if I had won something - I did ! That's why Acura of Peoria won me!

Destin,

"Thank you so much!!!"

I wanted to express to you how thankful I am that I bought my car with you, I understand why Peoria is the number 1 store! Your professionalism and easy going nature made the car purchase non stressful and a pleasant experience. Everyone should feel that way when they make such a large purchase. You wanted my business and you earned it! I will tell my friends who to see when they are looking for a new car!! Thank you so much!!!

Coleen,

"Thanks for a pleasant experience"

"Your salesman, Dave Maritn, was extremely helpful. He even arranged to have a competitive car, which I was also considering, available to me for a test drive. If I buy an Acura, you are the first ones I would consider dealing with. Thanks for a pleasant experience."

Emil,

" I love the car"

"Dave and Brijen were great.. They really worked hard to earn my business. I love the car and look farward to doing business in the future."

Chance M.,

"What a welcome gift that is!"

I wanted to tell you what an asset Mitch is to your team. My husband's car (2000 Acura TL) had always been serviced at Scottsdale Acura, but since we purchased my 2005 TL at your dealership ... and since you're now so conveniently located, we thought we'd have his 75,000 mile service done at your Peoria location. One of the most impressive elements of business today is a business representative really listening to a customer. It's exactly what is responsible for the kind of old-fashioned loyalty that makes some businesses fare much better than others. Sadly, that sort of customer service appears to be scarce these days. But at Acura of Peoria, Mitch has brought it back. Listening to what the customer wants and then delivering it seems to be his way of doing business. What a welcome gift that is! Kudos to you for having Mitch on your team.

Sherry,

" I (we) are loving the new MDX"

Brian; I (we) are loving the new MDX. The sound system is so nice that my husband and I sat in the driveway listening to music for about an hour the night we got the car. It drives great. It was a pleasure working with you and your 'team' at Acura Peoria. Thanks again for all the time you spent with me being sure that I was happy with my purchase decision

Cheryl Shoush,

"a well run organization"

As a business executive for many years, I view this type of communication as a characteristic of a well run organization. I am happy to report that I received an e-mail contact and then personal call from your employee Shaliqua McCoy and I am currently in the process of purchasing a 2004 Infiniti G-35 from your dealership

Dennis B.,

" I will definitely come back"

My opinion of Acura of Peoria has changed significantly since the tent sale, I love the Accord everything was perfect at first I thought there might be a transmission problem but Dave had a tech look at it and he said it was fine. I know I am not the typical "high profile client" that your probably used to dealing with but your sales team sure does make me feel like one and I think that is hard to find at a dealership. I definitely think having that a dealer you know you can trust and expect the best from is worth driving almost an hour to and that is about how far I am from you. I was telling the story of the situation to the president of the company I work for and found out that he actually buys his Acura's from you. He said he has had nothing but good experiences with you and will be coming back when it is time for a new car. He said "they are a good outfit" and will take care of you" if he told me that after coming back from the tent sale I would not have but now I definitely do. My point is, that this has been such a great turn around that I will definitely recommend my family, friends, and co-workers to see you when they are in the market for a car. I will definitely come back as well when it's time for me to get a new car.

Matt L.,

"helpful and informative, stayed politely in touch"

Mr. Woods: The purpose of this letter is to commend your company on the fine services rendered to us by one of your client advisors, Erick Munoz. We recently worked with Erick in considering the purchase of an Acura TL. It is obviously a fine car but we decided eventually to go with a Honda Accord as our most cost-effective choice. It was not an easy decision. What we want you to understand is that if we had ultimately decided on an Acura we would have bought it from Erick, assuming of course our ability to come to reasonable terms with your company. He immediately sensed the most effective approach to us, was helpful and informative, stayed politely in touch and never overstepped the bounds of how we were willing to proceed. Could he have sold us an Acura no matter what? No, neither before we evaluated our options (because we insisted on understanding our choices before rushing into a purchase) nor after we made a personal choice based on our needs as we finally determined them. But that is not because of any fault of Erick's. It is because of how we approached making our choice. If we know of friends are who are in the market for an Acura, you can be confident that we will send them to Erick.

Al B.,